Returns & Exchanges
At Roslinscykel, we want you to be fully satisfied with your cycling gear, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether it is a fit issue or a change of heart, we make the exchange and return process as smooth as a downhill ride.
Initiate Your Return
Visit our online portal or contact our support team with your order number to request a return authorization and receive your prepaid shipping label.
Pack the Gear
Securely place the items in their original packaging, ensuring all tags are attached and any tools or manuals are included to avoid restocking fees.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized courier location or schedule a pickup for larger bicycle frames.
Inspection and Refund
Once our technicians verify the condition of the returned goods, we will process your refund or ship out your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing